TRUE Footwear™ | Men's FS-Tour Lifestyle Shoe

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Delivery

FedEx Ground	Free on orders $100+
FedEx 2nd Day Air	$15 per pair
FedEx Next Day Air	$55 per pair

Returns

Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or a one-time exchange for size or color. TRUE will provide a prepaid ship label for your original return. Original shipping fees are not refundable. Items must be in new/unworn condition to qualify for a free return. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

30-Day Trial

If you have put your new TRUE footwear to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.

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Waterproof

TRUE FS-Tour

Regular price $225

Sale price $225 Regular price

Unit price / per | Black

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Waterproof

TRUE FS-Tour

Regular price $225

Sale price $225 Regular price

Unit price / per | Black

Color

Black

Brown

White

Select Size (US)

7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14 15

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FS Tour

A modern take on the American wingtip, the top grain oiled Napa leather upper sits on top of our tour-tested margom sneaker sole creating a natural blend of style and signature TRUE comfort. Featuring a 2-year waterproof construction and metal logo accents, FS-Tour ensures you'll look just as good as you feel.

Features

2-year Waterproof Guarantee (PNWProof Bootie Construction)
Top Grain Oiled Napa Leather Upper
WANDERLUX Ultra Plush Insole for a Cushioned, Comfortable Ride
Microsuede Insert Topper providing a Soft On-Foot Feel
Classic, Wax Coated Laces
Versatile FS Tread, Ready for a Night Out
Metal TOUR Logos

Delivery

Ground Free on $100+

FedEx 2-Day Air $30

FedEx Overnight $55

30 Day Trial

If you have put your new TRUE footwear to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only. D

Returns

Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or a one-time exchange for size or color. TRUE will provide a prepaid ship label for your original return. Original shipping fees are not refundable.

Items must be in new/unworn condition to qualify for a free return. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

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Request a Return or Exchange

Submit your return or exchange request through our Returns Portal here or email us at info@truefootwear.com.

If emailing us, kindly include your name, order number, ship address, request type (exchange, store credit, refund) and the items you prefer (if exchanging).

Items must be in new/unworn condition to qualify for a free return. We offer a free exchange for size or color, or you can set up a free return for store credit or refund. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Domestic Return Policy

Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or a one-time exchange for size or color. TRUE will provide a prepaid ship label for your original return. Original shipping fees are not refundable.

Items must be in new/unworn condition to qualify for a free return. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

TRUE Footwear Returns Portal

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

30 Day Footwear Trial

If you put your TRUE footwear to the test (wear them outside) and determine they are not ideal within the first 30 days, you can request a one time return. A $15 fee will apply per pair of worn footwear. You can utilize the 30 Day Trial once per calendar year. Submit a contact form below to start your 30 Day Trial return request.

Original shipping fees are not refundable. Applies to truefootwear.com orders shipped within domestic US only.

International

We do not currently offer a 30 day trial for international orders.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Defect Warranty Policy

Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion. If you feel something isn’t quite right with your TRUE's, send us an email with pictures and a brief description of the issue or chat with us during office hours.
We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and photo of item handy.

Warranties may be void if purchased secondhand, outside of TRUEfootwear.com or authorized retail partners.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Where is my refund?

TRUE processes refunds within 10-15 business days of your return being received and inspected at TRUE HQ.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Where is my order?

We’ll keep you updated via email through delivery. You’ll receive confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation.

From there, you’ll have tracking you can trace through one of our preferred shipping partners.

If you create a store account as you checkout, you will be able to check your order status there as well.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Can I change or cancel my order?

Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution.

Don’t worry though, we have you covered with our no hassle return or exchange program if a change could not be facilitated.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Domestic

Continental US, HI & AK, and US territories. Shipping fee will apply for shipping to US Territories.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

Domestic

Free domestic ground shipping for all orders over $100. We offer a flat shipping fee of $10 for ground for orders under $100.

In a hurry? We don't blame you - just pay the difference and we'll get your TRUE order to you in 1-3 business days once they ship. ($15 per pair for 2 day and $55 per pair for overnight).

PR, APO or US territories: Orders are shipped via USPS priority mail for a flat rate of $15 for 1-2 pair. Flat rate may be higher for larger orders.

International

We currently do not ship orders internationally.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

How can I reach TRUE?

You can reach us via chat on the website, by email at info@truefootwear.com, or by phone through the info below. Click below to start a chat or email.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Call us: +1 2534422047

We return voicemails on weekdays

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