30 Day Trial
If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only. Does not apply to Second Chance products as they are final sale.
Second Chance
Second Chance models may contain new, slightly blemished, or gently used merchandise. All Second Chance models are FINAL SALE ONLY and not eligible for returns, exchanges, or any trial period.
Returns
New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund or store credit. And yes, we will provide a prepaid FedEx ship label for your original return. International orders may be returned up to 45 days of receipt, but the customer is responsible for return shipping. Does not apply to Second Chance products as they are final sale.
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