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Delivery

FedEx Ground Free on orders $100+
FedEx 2nd Day Air $15 per pair
FedEx Next Day Air $55 per pair

Returns

Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or a one-time exchange for size or color. TRUE will provide a prepaid ship label for your original return. Original shipping fees are not refundable. Items must be in new/unworn condition to qualify for a free return. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

30-Day Trial

If you have put your new TRUE footwear to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit. A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimize waste. You can utilize the 30 day trial once per calendar year. Applies to domestic orders only.
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    • Privacy Policy
      TRUE Collective, LLC. (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

      This Privacy Policy applies to:

      • The website www.TRUElinkswear.com (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.

      This Privacy Policy does not apply to:

      • Information we collect through other websites, products or services we may offer; and • Information collected by third parties, which may have their own privacy policies.

      Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

      What information does TRUE Linkswear Collect?

      Personal Information

      When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website.

      Technical Information

      We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.

      If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email textsupport@wunderkind.co.In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages.Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

      You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

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      26 Reviews
      Water Repellant, 4-Way Stretch, Breathable, Ultra-Soft, Sustainable Materials

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      12 Reviews
      Breathable, Moisture Wicking, Adaptive Knit 4-Way Stretch

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      Regular price $150
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      29 Reviews
      Slim Tapered Fit, Athletic Knit Cuff, Cropped Fit At Ankle, 4-Way Stretch Material

      9 Colors

      Regular price $130
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    • Free Shipping

      Free domestic ground shipping on all orders over $100.

    • 30-day Trial

      Don't love your TRUEs? We'll take any new pair (excluding Second Chance) back within 30 days.

    • Path to sustainability

      We utilize sustainable materials and best practices #ForethePlanet.

    Need help?

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    • Email us

      We’ll reply within 24 hours, Monday – Friday. We are here at info@truefootwear.com.

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      Request a Return or Exchange

      Submit your return or exchange request through our Returns Portal here or email us at info@truefootwear.com. 

      If emailing us, kindly include your name, order number, ship address, request type (exchange, store credit, refund) and the items you prefer (if exchanging). 

      Items must be in new/unworn condition to qualify for a free return. We offer a free exchange for size or color, or you can set up a free return for store credit or refund. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Domestic Return Policy

      Footwear, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund or a one-time exchange for size or color. TRUE will provide a prepaid ship label for your original return. Original shipping fees are not refundable.

      Items must be in new/unworn condition to qualify for a free return. Applies to US domestic orders only. Fee may apply for return shipping from US Territories or APOs.

      TRUE Footwear Returns Portal

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      30 Day Footwear Trial

      If you put your TRUE footwear to the test (wear them outside) and determine they are not ideal within the first 30 days, you can request a one time return. A $15 fee will apply per pair of worn footwear. You can utilize the 30 Day Trial once per calendar year. Submit a contact form below to start your 30 Day Trial return request.

      Original shipping fees are not refundable. Applies to truefootwear.com orders shipped within domestic US only.


      International

      We do not currently offer a 30 day trial for international orders.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Defect Warranty Policy

      Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion. If you feel something isn’t quite right with your TRUE's, send us an email with pictures and a brief description of the issue or chat with us during office hours.
      We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and photo of item handy.

      Warranties may be void if purchased secondhand, outside of TRUEfootwear.com or authorized retail partners.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Where is my refund?

      TRUE processes refunds within 10-15 business days of your return being received and inspected at TRUE HQ.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Where is my order?

      We’ll keep you updated via email through delivery. You’ll receive confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation.

      From there, you’ll have tracking you can trace through one of our preferred shipping partners.

      If you create a store account as you checkout, you will be able to check your order status there as well.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Can I change or cancel my order?

      Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution.

      Don’t worry though, we have you covered with our no hassle return or exchange program if a change could not be facilitated.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Domestic

      Continental US, HI & AK, and US territories. Shipping fee will apply for shipping to US Territories.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      Domestic

      Free domestic ground shipping for all orders over $100. We offer a flat shipping fee of $10 for ground for orders under $100.

      In a hurry? We don't blame you - just pay the difference and we'll get your TRUE order to you in 1-3 business days once they ship. ($15 per pair for 2 day and $55 per pair for overnight).

      PR, APO or US territories: Orders are shipped via USPS priority mail for a flat rate of $15 for 1-2 pair. Flat rate may be higher for larger orders.

      International

      We currently do not ship orders internationally.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays

      How can I reach TRUE?

      You can reach us via chat on the website, by email at info@truefootwear.com, or by phone through the info below. Click below to start a chat or email.

      Still need help? Monday – Friday, 8 AM – 4 PM PST
      Call us: +1 2534422047
      We return voicemails on weekdays
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